We use Sage Pay to collect and process transaction information. Please read the Sage Pay Security Policy at
We do not store credit card details nor do we share customer details with any 3rd parties.
We collect your personal information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how guests use our Sites, to help us improve our services and customer experience. Please e-mail us for your personal data to be removed.
To ensure the safety of our customers and our team, we have specific terms and conditions in place to minimise any potential risks. •When choosing a time slot for your deliveries, we will aim to deliver within your chosen slot. Although during peak times this may not be possible, please allow for extra time to have your order delivered although we always try and make contact if we aim to deliver late. •We ask that our delivery drivers are provided with a safe, risk free area to deliver your food. Please keep any dogs in a different room. •Dependant on your order, you may need to reheat your food. Instructions will be supplied for safe reheating. •All food dishes will be supplied in disposable packaging. Food safety guidelines will be adhered to at all times. These include temperature checks and allergen information. All deliveries will be confidential and will not be shared or discussed outside of the delivery. •Upon delivery, unless a no-contact delivery choice has been made, we will knock or ring the doorbell and wait. if we do not receive an answer from the property we will contact the number provided by the customer. When we have arrived at the address provided by the consumer, without a response when knocking and if no response is received the order will either be left at the property or taken back to site and disposed of. This choice is down to the discretion of the delivery driver. We will not offer any refunds in this circumstance. *Allergens - please speak to our team about the ingredients in your meal when making your order. More details about ingredients are available online
When food is delivered at an incorrect temperature and not in the high-quality condition our guests expect, our policy is to offer the customer a replacement of product. Should this not be to satisfaction then a choice of a full refund or vouchers for the affected items would apply.
Purchase of alcohol is strictly over 18 and we operate a challenge 21 policy
order@deliverpubgrub.co.uk - Call us on 01872309348